DOTMATRIX CONSULTANT PRIVATE LIMITED ("we" or "us") is a software publishing company incorporated in India on 17 January 2025 (CIN: U58200KA2025PTC196976), with its registered office at DVR Arcade, No. 19 PR, No. 40/1, K R Pura Hobli, Bangalore North, Bangalore, Karnataka 560016, India. We respect the privacy of the people who visit our website and use the software we publish. This Privacy Policy describes the personal data we process — how we collect, use, share, store and protect it. Please read it carefully and decide whether you agree to it.
If you have any questions about this Privacy Policy, please contact us at dotmatrixconsultantltd@gmail.com
1) any information or personal data collected by third parties, whether accessed through our products or not;
2) any information or personal data collected by third parties through services integrated with our products at your request.
Please refer to the privacy policy of the third party concerned.
Cookies do not give us access to your device or to any information about you other than the data you choose to share with us. You can choose to accept or reject cookies: most browsers accept them automatically, but you can change your browser settings to refuse them. Doing so may prevent you from making full use of parts of the website.
1) to take any step you ask us to take before entering into a contract with you, and to perform that contract;
2) to provide the information, software, products or services you have asked us for, including licence keys, downloads and updates;
3) to understand how our products are used, and to improve their quality, performance and security;
4) to create and maintain your account, and to keep a record of your licences, subscriptions and support history;
5) to send you service messages, release notes and, where you have opted in, product news;
6) to protect our legitimate rights and interests (or those of a third party), where your interests and fundamental rights do not override them;
7) to comply with our legal, tax and accounting obligations;
8) where personal information forms part of assets that are transferred — for example if our company is merged, split, restructured, dissolved, or enters liquidation or a similar procedure.
1) hosting, cloud infrastructure and communication providers used to operate our products;
2) third parties that provide a service to you at your request, such as payment processors and support tooling;
3) professional advisers, auditors and authorities, where we are required to disclose information by law;
4) with your consent, a third party in connection with the sale or transfer of business or assets.
We do not sell your personal data, and we do not share it with advertising networks for the purpose of targeted advertising.
If you have any questions about this Privacy Policy, please contact us at dotmatrixconsultantltd@gmail.com
1. Privacy Policy Changes
We will update this Privacy Policy from time to time. Where the change is material, we will notify you by email or by a notice on this website before it takes effect. We recommend that you review this Privacy Policy periodically so that you are aware of the latest version.2. Personal Data We Collect
We collect only the data we need in order to provide, support and improve the software and services we publish. Depending on how you interact with us, this may include the following:1) Account and Contact Information
When you create an account, request a quotation, subscribe to a product or contact us, we collect the details you provide — such as your name, the organisation you represent, your email address, your telephone number and your job role — so that we can identify you, set up your access and respond to your request.2) Licensing and Billing Information
Where you purchase a licence or subscription from us, we process the information needed to issue an invoice and record the transaction, such as billing name, billing address and tax registration details. Card and bank details are handled by our payment service providers; we do not store full payment card numbers on our systems.3) Usage and Log Data
We may collect information about how our website and software are used — for example IP address, browser and operating system type, application version, pages or features accessed, timestamps, network request information, crash reports and diagnostic logs. This data helps us keep the service secure, diagnose faults and improve product quality.4) Device Information
Where you sign in to a product we publish, we may record basic device information in order to secure your account and to prevent access from unauthorised devices. This information is stored securely and is not sold or shared for marketing purposes.5) Support Communications
When you contact our support team, we retain the correspondence and any information you choose to include in it, so that we can investigate the issue, keep a record of its resolution and improve our documentation.6) Permissions Requested by Our Applications
Some applications we publish may request a device permission — for example access to storage, the camera or notifications — where it is required for a feature you have chosen to use, such as attaching a file or scanning a document. Each permission is requested at the point it is needed, is used only for that stated purpose, and can be declined or later withdrawn in your device settings. We do not collect your contact list, your call logs, your SMS messages, the list of applications installed on your device, or your precise location for profiling or assessment purposes.7) Information from Business Partners and Other Third Parties
We may receive information about you from our resellers, distributors or business partners — for instance where a licence is purchased on your behalf — and we may combine it with the information we hold in order to verify it and to provide the service.3. Children's Personal Information
Our products are designed for the general population and for business use, and are not intended for children unless otherwise stated. We do not knowingly collect the personal information of children under the age of 18. If we inadvertently collect such information, a parent or guardian may contact us using the details in the "Contact Us" section of this Privacy Policy and we will delete it.4. Scope
This Privacy Policy applies to this website and to the software applications and services published by DOTMATRIX CONSULTANT PRIVATE LIMITED (together, "our products"). We recommend that you read it carefully so that you understand how we collect and process your personal data and why. This policy supplements the other notices and privacy statements attached to individual products; those notices do not override it. Terms used in this Privacy Policy have the same meaning as in our Terms of Use, unless stated otherwise. PLEASE NOTE THAT the following situations do NOT fall within this Privacy Policy:1) any information or personal data collected by third parties, whether accessed through our products or not;
2) any information or personal data collected by third parties through services integrated with our products at your request.
Please refer to the privacy policy of the third party concerned.
5. Cookies
We use cookies to help us remember your preferences and to understand how this website is used. A cookie is a small file placed on your device. It allows us to customise the experience according to your preferences and to keep the site working properly.Cookies do not give us access to your device or to any information about you other than the data you choose to share with us. You can choose to accept or reject cookies: most browsers accept them automatically, but you can change your browser settings to refuse them. Doing so may prevent you from making full use of parts of the website.
6. Accessing and Modifying Your Personal Information
You may review and correct your personal information by signing in to your account, or by contacting us using the details in this Privacy Policy. You may also ask us to delete your personal data, subject to any record-keeping obligation we have under applicable law. Please keep your information up to date so that we can continue to serve you properly.7. How We Protect Your Personal Information
We take reasonable technical and organisational measures to protect the personal information we collect. Access to personal data is limited to employees who need it for their work, our employees sign confidentiality undertakings and are bound by our internal security policy, and data in transit is encrypted. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security; information sent over the internet may be intercepted by a third party, and we are not responsible for such interception.8. How We Use Your Personal Data
Within the limits permitted by applicable law, we use the personal data we collect from you in the following ways:1) to take any step you ask us to take before entering into a contract with you, and to perform that contract;
2) to provide the information, software, products or services you have asked us for, including licence keys, downloads and updates;
3) to understand how our products are used, and to improve their quality, performance and security;
4) to create and maintain your account, and to keep a record of your licences, subscriptions and support history;
5) to send you service messages, release notes and, where you have opted in, product news;
6) to protect our legitimate rights and interests (or those of a third party), where your interests and fundamental rights do not override them;
7) to comply with our legal, tax and accounting obligations;
8) where personal information forms part of assets that are transferred — for example if our company is merged, split, restructured, dissolved, or enters liquidation or a similar procedure.
9. How We Share Your Personal Data
Our suppliers provide support and services for our products, and we may share your personal information with them, as follows:1) hosting, cloud infrastructure and communication providers used to operate our products;
2) third parties that provide a service to you at your request, such as payment processors and support tooling;
3) professional advisers, auditors and authorities, where we are required to disclose information by law;
4) with your consent, a third party in connection with the sale or transfer of business or assets.
We do not sell your personal data, and we do not share it with advertising networks for the purpose of targeted advertising.